 Patient in the Care Centre – what is this programme about? |
We would like to provide you with the access to your Primary Care Doctor always when you need this, and always in the most convenient way.
As part of the Patient in the Care Centre Programme, your Primary Care Doctor closely cooperates with other doctors from the healthcare team and with a nurse — the Healthcare Coordinator who is available on the phone. Your Healthcare Coordinator will arrange an appointment for you, or take care of those cases where the doctor's intervention is not indispensable.
Continuous medical care provided by your Primary Care Doctor and your nurse who know you well and are aware of your health problems ensures safe and effective treatment. This also provides you with individual solutions and all support in keeping good health.
Please choose the Primary Care Doctor you trust (internist, paediatrician, or family practitioner), contact him or her with your health problems, and ask your Healthcare Coordinator for advice and other healthcare services.
Please note: should you need medical help, please call your Healthcare Coordinator. Your Healthcare Coordinator ensures that the help you need reaches you on time. Please contact your Healthcare Coordinator at the Customer Care Centre: 500 900 500.
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| Do I need to fill in any forms to be included in the Patient in the Care Centre Programme? |
You do not have to fill in any forms to be included in the Patient in the Care Centre Programme. Medicover electronic system will register your visit to a doctor (internist, paediatrician, family practitioner) and will register him or her as your Primary Care Doctor. |
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| Can I change my Primary Care Doctor? |
You can change your Primary Care Doctor any time. You can choose a doctor from within our team of primary care doctors (internists, paediatricians, family practitioners) whom you have already visited. You can change your Primary Care Doctor at reception, through the Customer Care Centre, or ask your Health Care Coordinator to change your doctor. |
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| How can I contact my Primary Care Doctor? |
You can contact your Primary Care Doctor from Monday to Friday – in the working hours of Medicover Centre. You just need to contact Medicover Customer Care Centre at 500 900 500. Ask the consultant to put you through to your Healthcare Coordinator. If it is possible, your Healthcare Coordinator will hand the phone to your Primary Care Doctor, or will ask him or her to call you back.
You can ask questions to your Primary Care Doctor over the Medicover OnLine system, by using the "Question" option (related to your recent visit).
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| How can I contact my Healthcare Coordinator? |
You can contact your Healthcare Coordinator from Monday to Friday – in the working hours of Medicover Centre working hours. You just need to contact Medicover Customer Care Centre at 500 900 500. Ask the consultant to put you through to your Healthcare Coordinator. You should inform the consultant that you wish to speak to your Healthcare Coordinator.
You can ask questions to your Primary Care Doctor over the Medicover OnLine system, by using the "Question" option (related to your recent visit).
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| How can I make an appointment with my Primary Care Doctor? |
You can make your appointment over the Medicover OnLine system. Alternatively, please call the Customer Care Centre at 500 900 500 – the consultant will suggest a date for your appointment.
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| Why was I offered an appointment with another doctor from the same healthcare team when my Primary Care Doctor was absent? |
Your Primary Care Doctor works in a team of 2-4 doctors of the same speciality; the team also includes 2–3 Healthcare Coordinators. When your doctors is not able to see you due to a holiday, sick leave or other reasons, one of his colleagues is always here as a replacement. Thanks to a close cooperation between the doctors, the continuity of your treatment is maintained, and you are provided with healthcare services of the same Healthcare Coordinators. |
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| In what situations should I call my Healthcare Coordinator? |
Your Healthcare Coordinator can help you in various health-related problems. Every time you need your doctor's advice, the coordinator will contact your doctor, and the doctor will call you back. |
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| You should always call your Healthcare Coordinator when: |
- You are not feeling well after taking medicine, and you are not sure if you should continue with this medicine;
- You need a prescription;
- You need to prolong the deadline of laboratory test request;
- You need medical advice;
- You are planning to visit a specialist. Your Healthcare Coordinator will help you choose the appropriate specialist. Having consulted your Primary Care Doctor, your Healthcare Coordinator can also indicate the tests which should be made before the appointment with the specialist. Your Healthcare Coordinator can also help you arrange an urgent appointment with the specialist.
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