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Quality Management System Certificate
We are pleased to inform you that our hospital joined the Quality Management System at Medicover company.
From 27 July until 1 August 2011 a certification audit was carried out by Det Norske Veritas international certification company. Medicover Hospital was awarded the Quality Management System Certificate which proves that from the very beginning we consider the quality of services we provide extremely important.
Out of concern for the requirements and safety of our customers, we ensure that our services are of the highest standard. We are able to achieve that objective by analysing worldwide trends in medical and organisation management standards.
In relation to the implementation of a comprehensive quality management system, Medicover also formulated the Quality Policy. Its main assumption is to provide services in an efficient, professional and customer-oriented way.
- Our objective is to help the Patients stay in good health.
- We ensure to our patients comprehensive and fully coordinated medical care, provided through our own full-range outpatient centres, full-range Medicover Hospital, as well as through cooperation with renowned hospitals and other specialist facilities.
- We employ medical personnel having the highest professional qualifications.
- Our employees benefit from a wide range of training programmes.
- We maintain continuous contact with our patients through the monitoring
of their level of satisfaction with the provided services.
- Our personnel supports patients in every situation. We create comfortable
conditions during a patient’s stay at our facilities by ensuring a friendly
atmosphere at each stage of providing services.
- Patients receive full information regarding their state of health and the offered
treatment, so they can make informed decisions about their health.
- Prophylaxis is the key to mitigating the risk of serious diseases; that is why
we not only conduct regular diagnostic tests but also promote health-oriented
attitudes in everyday life.
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Accreditation of the Minister of Health
We are pleased to inform that Medicover Hospital in Warsaw was awarded accreditation of the Minister of Health, which confirms meeting hospital treatment quality standards by our facility.
Accreditation is a verified method of independent confirmation of the high quality of services provided in our health care facilities. Its role in contemporary health care systems consists mainly in defining the issues which significantly influence the quality of medical services and the safety of patients, as well as in determining the accreditation standards, i.e. measurable assessment criteria, in these areas. In comparison with accreditation standards being good being good practices, the healthcare facilities can perform self-assessment and improve the quality of services provided. The accreditation has been awarded to 100 hospitals in Poland to date, including the Hospital of the Damian Medical Centre.
„Accreditation of the Minister of Health is a very important achievement for us as it confirms the high quality of medical services provided at Medicover Hospital. From the patients’ perspective, it is the feeling of security and certainty that the treatment method and all aspects of dealing with patients during their hospital stay conform to the standards defined by the Centre for Monitoring Quality in Health Protection at the Ministry of Health,” says Loic Fretard, Head of the Hospital.
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