Patient’s Charter – for parents of the children admitted to the Medicover Hospital
We ensure the right to:
1. Your child’s privacy and dignity.
2. Respectful care provided by all members of hospital staff regardless of your child’s physical or mental condition.
3. Receive comprehensible and reliable information about your child’s condition.
4. Obtain information about the diagnostic plan, treatment and nursing care as well as possible effects of undergoing or quitting the treatment.
5. Make decisions concerning your child and agree or refuse a specific treatment option.
6. Have your child discharged from the hospital upon your request and receive information about possible effects of quitting the hospital treatment.
7. Receive information on the medicines recommended, their mechanism of action and possible side effects.
8. Know the first and last name, title and function of all persons involved in your child’s care.
9. Learn which member of the hospital staff is in charge of your child’s treatment and care and how to contact them.
10. Get a second opinion from another doctor or nurse (midwife) upon your request.
11. Receive written permission for surgery, treatment method and high-risk diagnostic tests.
12. Receive high quality care, treatment and recommendations consistent with current medical knowledge.
13. Additional nursing care of your child provided by yourself or a person indicated by you.
14. Your presence or the presence of a person indicated by you in the process of your child’s treatment. Nevertheless, medical personnel has a right to refuse it due to your child’s medical safety or if this constitutes epidemiological risk for other patients’ safety.
15. Treat visitors with respect and dignity.
16. Be ensured confidentiality of medical records and any information concerning your child obtained during the treatment process.
17. Be provided access to medical documentation concerning your child’s condition and healthcare provided.
18. Have your child treatment in safe, comfortable conditions and be ensured the highest standards of cleanliness and hygiene.
19. Obtain information about hospitalization costs before admitting your child to the hospital and starting the treatment.
20. Be able to share your opinions on your child’s stay and treatment in the hospital with the personnel.
21. Meet basic religious needs.
We ask you to:
1. Provide the medical personnel with complete information on your child’s health, allergies and diseases developed in the past.
2. Ask questions which will ensure us that you fully understand doctor’s instructions as well as a diagnostic and treatment plan concerning your child.
3. Obey the agreed diagnostic and treatment plan as well as doctor’s instructions.
4. Respect other patients and visitors’ rights as well as personal dignity of hospital staff.
5. Cover the costs of hospitalization and treatment as well as any other costs related to the stay of your child’s visitors in the hospital.
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