Quality and satisfaction
The satisfaction percentage of patients visiting our medical facilities scores well into the high nineties. Satisfaction of patients visiting our hospital in Wilanów reaches even 97 percent.
The customer satisfaction studies carried out by IPSOS, show that in Poland, patients’ intention to recommend Medicover is high. Net Promoter Score for Medicover is over 20 percent higher than our main competitors.
To achieve that level of satisfaction we need to be innovative. Research shows that many in-person medical visits, especially those about minor ailments, are not necessary. That is why a large number of our solutions are on-line. Thanks to our e-platform, customers can make or cancel a medical appointment, browse their test results, order a prescription, and communicate with the doctor by chat, phone or video conference. Customers want choice and convenience in the way they access care, and to use technology to do so when appropriate, as it saves time and leads to faster healthcare solutions.