Medicover Group Website Privacy Policy

Effective: July 20th, 2016

This Medicover Group Website has been created to provide you with information about our company. This Privacy Policy applies only to this website.

Definitions used in the Medicover Group Website Privacy Policy

‘Personal data’ means information that relates to you and can be used to identify you.
‘Medicover’ means Medicover Holding S.A., 24 Rue Emile Reuter, L – 2420 Luxembourg.
Medicover may also be referred to in this Privacy Policy collectively as “we”, “us” and “our”.
‘Site’ means

Scope of this Privacy Policy

This Policy describes how Medicover collects, uses and protects any information that you give to us. Medicover is committed to user privacy and this Privacy Policy is consistent with Regulation (EC) N° 45/2001 of the European Parliament and of the Council of 18 December 2000.

Information we gather

Medicover may automatically collect general information about your computer and its location, the website that you came from or are going to. In order for us to constantly improve our site content, we also collect information on the parts of our website you visit, the type of browser you use and the number of times you access the Site. However, this information is aggregated and cannot be used to identify you.

If you wish to register for a service on our website we may ask you to provide necessary personal data. The personal data we collect depending on the services you use, are:

  • Name and surname;
  • e-mail address;
  • contact telephone number.

We only do this when you have agreed to our request for that information.

How we use and share your information

We process the personal data we collect to allow us to:

  • analyse the use of our Site;
  • respond to your requests;
  • meet legal, regulatory and compliance requirements;
  • react on any complaints about the Site; and
  • Administer and improve the Site.

Medicover will not share your personal information outside of the Medicover Group of Companies unless you authorise us to do so.

Cookies and related tracking technologies

To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. To find out more about cookies please visit

Medicover uses the following two categories of cookies on the Site:

Performance Cookies. These cookies collect information on how people use the Site, for instance which pages visitors go to most often. Medicover uses Google Analytics cookies to help us understand how customers arrive at the Site, browse or use the Site. Information these cookies collect is aggregated and therefore anonymous. We use them to improve how the Site works.

Functionality Cookies. These cookies remember choices you make (such as language choices). These can then be used to provide you with an experience more appropriate to your selections and to make your visits to the Site more tailored. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

How to review, update or change your personal data

We retain all the information we gather about you until you ask us to change or remove your personal data or for as long as is permitted by applicable law.

Contact us if you want to review, update or change your personal data. Your right to such access or correcting may be limited by applicable law.

How we ensure data security

Medicover takes protecting your personal data very seriously and implements measures to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. However, the internet is an open system and Medicover cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

Where are the data processed

As Medicover operates internationally, personal data we collect may be transferred internationally within Medicover global organization, including countries outside of the European Economic Area. Some of these countries may not have equivalent data protection legislation. By submitting your information to this Site, you consent to such transfers taking place. Medicover uses reasonable endeavours to ensure that your information will remain adequately protected where it is transferred across national boundaries.

Third Party Websites and Social Media

The Site allows access to certain third party social media platforms (such as Facebook, LinkedIn, Google and Twitter) through special plug-ins. If you click on these buttons, you are sharing information with those sites and the information you share will be governed by their privacy policies.

Medicover is not responsible for the privacy policies or practices of other websites.

The Site contains links to Medicover or Medicover’s affiliated companies’ websites which operate under separate privacy policies. We encourage you to review the privacy policies of third party sites to check how they collect, use and share your information.

Changes to this Privacy Policy

Medicover will publish an updated version of the policy on this page, in case of any changes in the privacy policy.

Contact Information

If you have any questions about this policy or your personal information, please contact us.