Access to care

Our commitment

Medicover continues to expand in order to reach even more customers and patients, in existing and in new markets. We improve access to care by digitalisation and capacity building.

Our approach

By providing quality care and services, we ensure client loyalty and drive continuing organic growth in our main markets in Central Europe and Germany. Furthermore, we reach new markets and clients by selective acquisitions and by adding new segments of speciality care to our offer.

Innovation to meet clients’ needs and expectations is absolutely key. This includes finding new ways of meeting, diagnosing and treating clients and patients. An increasing portion of patients’ interaction with Medicover takes place online. Research shows that many in-person visits, especially concerning minor ailments, are simply unnecessary. Patients can manage many issues by using Medicover’s online platform; for example, appointments, test results and prescriptions. Patients are also able to communicate with their physician via messaging, video calls or voice calls.

Diagnostic Services uses modern technology to make vast improvements in services, efficiency and access. Advanced automated solutions facilitate the entire process, from sample collection to provid­ing valuable insights to doctors and patients. So-called next-generation DNA sequencing allows us to read and decode DNA quicker and cheaper than ever before. These improvements enable us to treat more patients.

Activities in 2017

Healthcare is being reinvented and many advances are enabled by the digital transformation. In 2017 Diagnostic Services continued to develop and promote online lab test orders and digitalised histopathology slides together with an external partner. The latter measure means that patients and medics do not need to relocate. The division also increased online reporting of test results. In addition, Medicover’s Diagnostic Services established blood-drawing points in 71 cities, to further improve access.