Ethics

Our commitment

Being entrusted with our customers’ health is a responsibility Medicover takes very seriously. Our commitment to responsible business entails measuring our success not only by financial measures, but also by the way we do business. Medicover has zero tolerance of non-compliance with rules and regulations.

Medicover operates in a sector that faces risks within bribery, corruption and political risks.

Our approach

Medicover Code of Conduct sets out the ethical -standards we expect of everyone working at Medicover. The Medicover Code of Conduct is the foundation of the Group’s -sustainability efforts, guiding our business and supporting sound decisions. The Medicover Code of Conduct reflects the company’s material sustainability aspects and values. Medicover’s sustainability work also builds on the UN Global Compact; The Ten Principles, human rights, labour law, environment and corruption. The Medicover Code of Conduct contains guidelines about the requirements we place on ourselves. Further, during the year Medicover Supplier Code of Conduct was adopted. The Medicover Supplier Code of Conduct also builds on the UN Global Compact and contains guidelines about requirements we place and expect from our business partners.

Medicover takes a zero-tolerance approach to bribes and corruption, and the Medicover Anti-bribery Policy, expanding on the Medicover Code of Conduct, also contains clear guidelines and requirements on such matters.

Medicover applies a Code of Ethics developed specifically for our fertility centres. Frequent advances in the technology and science of fertility medicine are constantly raising new ethical dilemmas. The Code of Ethics will develop as new issues arise.

Ensuring the confidentiality and security of personal data is a top priority. We apply a comprehensive set of information security, integrity and confidentiality policies and procedures detailed in the Group Information Security Policy (GISP). GISP was implemented in 2006 and most recently updated in 2018.

Activities

During 2018, implementation of the amended Medicover Anti-Bribery Policy began. To start with, anti-bribery and anti-corruption e-learning is being rolled out for management in local languages.

We also adopted a Medicover Whistleblower Policy. Its purpose is to enable employees to report their concerns about serious wrongdoings committed by a person holding a senior position.

Medicover Supplier Code of Conduct was adopted in 2018 and Medicover’s 30 biggest suppliers signed it to verify that they will comply with the Medicover Supplier Code of Conduct.

A Corporate Compliance Officer joined in early 2019, to further boost Medicover’s group-wide efforts in business ethics.

In addition, we developed a Code of Ethics adapted for Medicover’s fertility centres. The purpose is to ensure patient treatment and assisted reproductive technology procedures according to the highest ethical standards. Frequent advances in technology and science in the field of fertility medicine constantly raise new ethical dilemmas. The Medicover Code of Ethics will develop as new issues arise.

Ensuring the confidentiality and security of personal data is a top priority. We apply a comprehensive set of information security, integrity and confidentiality policies and procedures detailed in the Group Information Security Policy (GISP). GISP was implemented in 2006 and most recently updated in 2017.

During the year, a dedicated internal committee was established to assess the implications of the EU’s General Data Protection Regulation (GDPR). The committee guided working groups in different business areas to ensure preparedness and compliance by the time GDPR comes into force in May 2018.