Our commitment

Medicover has zero tolerance of non-compliance with rules and regulations.

Our business is built on people and trust, and being entrusted with our customers’ health is a responsibility we take very seriously. Our commitment to responsible business entails measuring our success not only by financial measures, but also by the way we do business.

Medicover faces risks in the area of business ethics. Corruption as well as the complexity of administrative procedures and changing legislation constitute potential obstacles in certain markets.

Our approach

Medicover’s Code of Conduct, which was implemented in 2006 and last amended and renamed in 2018, sets out the ethical standards we expect of everyone working at Medicover. The Business Code of Conduct is the foundation of the Group’s sustainability efforts, guiding our way of doing business and supporting sound decisions.

Activities in 2017 and beyond

At the beginning of the year, Medicover developed and adopted an Anti-Bribery Policy to complement the Code of Conduct. The Anti-Bribery Policy is available in local languages on the Group’s intranet.

As a second step in the implementation of the Anti-Bribery Policy, we plan to roll out an e-learning programme for members of management Group-wide. The training will be completed in 2018. We will supplement the e-learning with in-person training sessions for certain members of management. These sessions will primarily focus on local laws and requirements. Finally, a whistleblower policy was adopted in 2018, to further promote sound business conduct.

In addition, we developed a Code of Ethics adapted for Medicover’s fertility centres. The purpose is to ensure patient treatment and assisted reproductive technology procedures according to the highest ethical standards. Frequent advances in technology and science in the field of fertility medicine constantly raise new ethical dilemmas. The Medicover Code of Ethics will develop as new issues arise.

Ensuring the confidentiality and security of personal data is a top priority. We apply a comprehensive set of information security, integrity and confidentiality policies and procedures detailed in the Group Information Security Policy (GISP). GISP was implemented in 2006 and most recently updated in 2017.

During the year, a dedicated internal committee was established to assess the implications of the EU’s General Data Protection Regulation (GDPR). The committee guided working groups in different business areas to ensure preparedness and compliance by the time GDPR comes into force in May 2018.