In many markets one of the biggest constraints on improving access to care is the shortage of qualified and experienced medical personnel. Medicover aim to create employment opportunities for young medical staff to gain experience and develop further, and to support all medical staff and partners with tools and systems that enable them to be more productive.
Medicover’s healthcare has a substantial impact on the health and productivity of our patients, directly contributing to economic growth.
In this way Medicover is contributing to SDG #8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
Medicover’s employees
At the end of 2023 Medicover had over 45,000 people based in 21 countries. Around two thirds of Medicover’s employees are medical professionals; doctors, nurses, specialist medical technicians and laboratory specialists; 71 per cent are women. Medicover has employees of 81 different nationalities.
Attracting and developing employees
We are especially committed to provide job opportunities to young people and medical professionals seeking to build their careers: 16,000 new recruits were hired during 2023 with approximately 60 per cent of our new hires being medical professionals. Within that population, 5,000 or 49 per cent are medical staff under the age of 30, the majority of these work opportunities being in developing markets. Overall, 30 per cent of our people are under the age of 30.
Medicover offers a wide range of development opportunities, for instance workshops, e-trainings, managerial programmes and interpersonal training. During 2023 484,000 hours were invested in training.
Equal opportunities
It is essential to provide the employees with an attractive work environment where they feel secure, valued, empowered and enabled to provide best quality care. Everything Medicover does derives from its values and it is these which shape the relationship with employees, enabling each of them to provide the best possible outcome whether it is delivering quality care or in any other area of responsibility. It is always essential to create a working environment which is open and inclusive; free of any form of discrimination or bullying.
Employee safety
Medicover ensures safe workplaces in accordance with legal requirements and industry standards, providing all employees with training in workplace health and safety, and offering similar services to our customers. In 2023, there were 198 recorded accidents at work across the Medicover organisation, an increase of 60 per cent from 2022.
Medicover’s partners
As a diagnostic and healthcare services provider Medicover is closely integrated with the full healthcare system in the countries where it is present. Healthcare Services subcontracts health services from more than 3,200 independent ambulatory clinics, and Diagnostic Services provides laboratory diagnostic services to over 57,000 referring medical professionals. Many of these partners are small businesses. In this way the number of care providers that Medicover enables and supports is much greater than the number of care providers that are employed directly.
We aspire to ensure the equivalent treatment and opportunities for the staff of our service providers as we do for Medicover’s directly employed staff.
Supporting full and productive employment
We think of the corporate customers as partners, and when they request Medicover to provide healthcare to their staff, the outcome should be a happier, healthier and more productive workforce. In our Polish healthcare practice, we can measure that we are succeeding with this: considering 7 of the most common causes of absenteeism and presenteeism, an employee under Medicover’s care has 3.7 more healthy and productive days per annum compared to the working population as a whole, or 8,016 workyears for the population under Medicover’s care for the full year.
Progress is measured by tracking:
- Medicover employment opportunities created for medical professionals aged under 30: 4,991 new jobs (4,854)
- The number of medical staff using Medicover’s systems to interact with patients or check diagnostic test results: 30,144
- The productivity increase for our corporate clients through the care provided to their employees: 8,016 workyears (7,097) for our members in Poland.