In many markets one of the biggest constraints on improving access to care is the shortage of qualified and experienced medical personnel. Medicover aim to create employment opportunities for young medical staff to gain experience and develop further, and to support all medical staff and partners with tools and systems that enable them to be more productive.
Medicover’s healthcare has a substantial impact on the health and productivity of our patients, directly contributing to economic growth.
In this way Medicover is contributing to SDG #8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
Medicover’s employees
At the end of 2024 Medicover had over 47,000 people based in more than 20 countries. Around two thirds of Medicover’s employees are medical professionals; doctors, nurses, specialist medical technicians and laboratory specialists; 71 per cent are women. Medicover has employees of 81 different nationalities.
Attracting and developing employees
We are especially committed to provide job opportunities to young people and medical professionals seeking to build their careers: 16,000 new recruits were hired during 2024 with approximately 60 per cent of our new hires being medical professionals. Within that population, 5,000 or 49 per cent are medical staff under the age of 30, the majority of these work opportunities being in developing markets. Overall, 30 per cent of our people are under the age of 30.
Medicover offers a wide range of development opportunities, for instance workshops, e-trainings, managerial programmes and interpersonal training. During 2024 379,000 hours were invested in training.
Equal opportunities
It is essential to provide the employees with an attractive work environment where they feel secure, valued, empowered and enabled to provide best quality care. Everything Medicover does derives from its values and it is these which shape the relationship with employees, enabling each of them to provide the best possible outcome whether it is delivering quality care or in any other area of responsibility. It is always essential to create a working environment which is open and inclusive; free of any form of discrimination or bullying.
Employee safety
Medicover treats the health and safety of its workforce as paramount. Policies to ensure a safe working environment are in place supported with workplace risk assessments, training and education, compliance with all relevant health and safety laws and regulations, incident reporting and investigation as well as emergency preparedness. Medicover strongly promotes physical, mental and social wellbeing among its workforce through edcation and wellbeing programmes.
Medicover’s partners
As a diagnostic and healthcare services provider Medicover is closely integrated with the full healthcare system in the countries where it is present. Healthcare Services subcontracts health services from more than 3,700 independent ambulatory clinics, and Diagnostic Services provides laboratory diagnostic services to over 65,000 referring medical professionals. Many of these partners are small businesses. In this way the number of care providers that Medicover enables and supports is much greater than the number of care providers that are employed directly.
We aspire to ensure the equivalent treatment and opportunities for the staff of our service providers as we do for Medicover’s directly employed staff.
Supporting full and productive employment
We think of the corporate customers as partners, and when they request Medicover to provide healthcare to their staff, the outcome should be a happier, healthier and more productive workforce. In our Polish healthcare practice, we can measure that we are succeeding with this: considering 7 of the most common causes of absenteeism and presenteeism, an employee under Medicover’s care have on average 3.5 more healthy and productive days per annum compared to the working population as a whole, or 8,502 work years for the population under Medicover’s care for the full year.
Progress is measured by tracking:
- New healthcare jobs created: 2,930 new jobs
- Number of patient consultations: 13.6 million
- The productivity increase for our corporate clients through the care provided to their employees: 8,502 work years for our members in Poland.