Policies

Medicover’s customers and patients are key for us and our continued development, just as our contribution to society. Our sustainability work is focused on the following areas: prevention and education, quality of care and services, access to care, environmental care and business ethics. We are committed to operate with high ethical standards and to responsible commercial success.

Medicover Code of Conduct is the main framework for the way we do business and ensure we translate our values into action.

The purpose of Medicover Code of Conduct is to ensure that all our employees and business representatives are informed and comply to the fundaments for Medicover’s business ethics and ways of working.

Medicover is accordingly committed to international and fundamental principles on human rights, labour rights, the environment and the fight against corruption throughout our operations. Together with local laws and regulations these are principles that the Medicover business is committed to adhere to.

Medicover Code of Conduct can be accessed by clicking on the following links.

Medicover is committed to act under the highest ethical standards and in compliance with all applicable laws and regulations, and would rather lose a piece of business than obtain it illegally.

Medicover Anti-Bribery Policy sets the rules to be applied in order to prevent bribes in all activities under Medicover’s control. We do not tolerate any form of bribery and prohibit our employees and business representatives from giving or receiving bribes of any kind.

In short, Medicover Anti-Bribery Policy prohibits the following:

• An employee or business representative may not receive, accept a promise of or request an improper benefit for the carrying out of the employment or assignment (passive bribery).
• It is not permitted to provide, promise or offer an improper benefit to an employee or business representative for the carrying out of the employment or assignment (active bribery).
• It is not permitted to receive, accept a promise of or request an improper benefit in order to influence a person who exercises public authority or decides on public procurements, or to provide, promise or offer an improper benefit in order for the recipient to influence the decision maker when exercising public authority or deciding on a public procurement (trading in influence).
• Caution must be observed when cash or other assets are provided to representatives, agents, cooperation partners and other representatives to ensure that the funds are not used for bribes (negligent financing of bribery).

The precise legal definition of bribery varies between countries, but the above principles generally apply.

As Medicover Anti-Bribery Policy cannot address all local legal issues in all countries in which Medicover operates, where a law conflicts with the policy, the stricter prevails.

Medicover Anti-Bribery Policy can be accessed by clicking on the following links.

Medicover is committed to operate with high ethical standards and to responsible commercial success, and Medicover Code of Conduct is the main framework for how we do business and ensures we translate our values into action.

Medicover encourages employees to report any concern they may have in respect of wrongdoings in Medicover’s activities. In general, such reports should be made through the regular internally available reporting channels.

Medicover has established a group whistleblower function that allows anonymous reports (as well as non-anonymous reports). This way Medicover can manage risks and ensure that each Medicover company in a fast and firm way can act wherever there is a suspected serious wrongdoing.

Within the European Union, some legal entities in the Medicover group are required to operate their own whistleblower function independently from the group function. The concerned legal entities provide information on their respective external websites. As a whistleblower you may choose whether you prefer to submit your report directly to the legal entity where the alleged wrongdoing took place or if you prefer to use the group channel.

Serious wrongdoing that may be reported to the group whistleblower function includes any illegal or unlawful behaviour, as well as serious irregularities, related to the business activities of Medicover and concerning the vital interests of Medicover, or the life or health of individual(s). This may, for example, include:

• an unlawful act, whether civil or criminal;
• medical malpractice or risking a patient’s safety;
• breach of Medicover Code of Conduct or Medicover Anti-Bribery Policy;
• knowingly breaching local laws or regulations;
• questionable accounting, fraud or auditing practices;
• fraud, embezzlement or money laundering;
• anti-competitive behaviour;
• conflict of interest;
• unfair discrimination;
• dangers to health, safety or the environment;
• retaliation aimed at somebody who has reported concerns in accordance with this policy; 
• attempts to conceal any of the above.

Medicover Whistleblower Policy can be accessed by clicking on the following link.

Medicover Whistleblower Policy

Medicover strives to build long-term and stable relationships with its entire supplier base. 

Medicover is committed to the fundamental principles on human rights, labour rights, the environment and the fight against corruption throughout its operations.

The purpose of Medicover Supplier Code of Conduct is to create a dialogue and partnership with our suppliers to ensure they accept and support these principles.

Medicover Supplier Code of Conduct applies to all business relationships between Medicover and its suppliers.

 Medicover expects:

• that all suppliers conduct their business in a responsible and sustainable manner,
• that all suppliers comply with all laws and regulations governing their operations,
• that all suppliers and their sub-suppliers comply with Medicover Supplier Code of Conduct, even where it sets a higher standard than that provided by law. In case of conflicts between Medicover Supplier Code of Conduct and local laws and regulations, the stricter prevails.

Suppliers are required to report any non-compliance with Medicover Supplier Code of Conduct. Reports or concerns in this regard may be submitted to: [email protected].

Medicover Supplier Code of Conduct can be accessed by clicking on the following links.

Medicover is committed to reduce our environmental footprint. We believe continuous improvement of environmental performance in all parts of our operations is a prerequisite for sound business development.

The environmental work that all Medicover employees and business units must undertake includes, for example, activities and processes to limit and reduce greenhouse gas emissions and to minimise the use of harmful substances and hazardous waste. When making business decisions, opportunities and risks from an environmental perspective must always be considered.

Medicover Environmental and Climate Change Policy can be accessed by clicking on the following links.

Medicover has a comprehensive framework for the Information Technology Management of Medicover. The purpose of the framework is to set forth common requirements in the IT area to ensure right and transparent decision making, consistent and risk free IT ecosystem, data privacy, compliance with software licenses, other regulatory and legal requirements and that IT initiatives address identified risks and that IT services run according to expectations. As part of the framework Medicover has established and implemented a Global Information Security Policy which is internally available to all employees and which must be followed by the employees. Full details of this policy are not publicly available, as this migh potentially compromise the information security which the policy is designed to protect. Summary of our information security and data privacy requirements are provided below.

Overview of Medicover Information Security Program